A CX (Customer Experience) study by the Temkin Group found that loyal customers are 5x more likely to repurchase, 5x more likely to forgive, 4x more likely to refer and 7x more likely to try a new offering – compared to a newly converted prospect. This, of...
With 68% of salespeople planning to look for a new job in the next year (according to Glassdoor), sales positions can be one of the hardest positions to fill in any company. It can also become a bit of recruitment merry-go-round for the employer as well as for the...
Sales has evolved over the last decade and today’s buyer is far more educated and sophisticated than before. The internet has been the great leveler here – in readdressing the balance between salespeople having had the upper hand and the buyer being,...
For the third of us who make a new years resolution at the beginning of the year, half of these fall by the wayside come February and 80% of our commitments do not make it to the end of the year – so why bother at all? Self-help guru Caroline Arnold addresses...
A 2017 report by Infusionsoft found that nearly 31% of business owners identified ‘driving sales’ as their No. 1 business goal, whilst 23% said that they needed to ‘keep the customers they already had’. The report also found that 47% of small...
As business owners, we typically send our salespeople and customer-facing staff out to deal with clients and prospects but perhaps are guilty of not giving them the necessary training, tools and techniques – to be able to do their jobs as effectively as they...