How to keep your ‘R’​ rate up

A CX (Customer Experience) study by the Temkin Group found that loyal customers are 5x more likely to repurchase, 5x more likely to forgive, 4x more likely to refer and 7x more likely to try a new offering – compared to a newly converted prospect. This, of...
The 5 Key Attributes to Look for – When Recruiting Salespeople

The 5 Key Attributes to Look for – When Recruiting Salespeople

With 68% of salespeople planning to look for a new job in the next year (according to Glassdoor), sales positions can be one of the hardest positions to fill in any company. It can also become a bit of recruitment merry-go-round for the employer as well as for the...
Are You A Mindful Seller?

Are You A Mindful Seller?

Sales has evolved over the last decade and today’s buyer is far more educated and sophisticated than before. The internet has been the great leveler here – in readdressing the balance between salespeople having had the upper hand and the buyer being,...
Get sustainable results with micro-resolutions

Get sustainable results with micro-resolutions

For the third of us who make a new years resolution at the beginning of the year, half of these fall by the wayside come February and 80% of our commitments do not make it to the end of the year – so why bother at all? Self-help guru Caroline Arnold addresses...
Sales Training Matters

Sales Training Matters

As business owners, we typically send our salespeople and customer-facing staff out to deal with clients and prospects but perhaps are guilty of not giving them the necessary training, tools and techniques – to be able to do their jobs as effectively as they...