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Website Privacy Policy

PDT SALES CONSULTANCY – WEBSITE PRIVACY POLICY

BACKGROUND:

Paul Durrant t/a/ PDT Sales Consultancy understands that your privacy is important to you and that you care about how your personal data is used and shared online. I respect and value the privacy of everyone who visits this website, www.pdtsalesconsultancy.co.uk (“My Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with my obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of My Site. If you do not accept and agree to this Privacy Policy, you must stop using My Site immediately.

  1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“I/Me/My” means Paul Durrant t/a PDT Sales Consultancy of 12 Woodway, Shenfield, Brentwood, Essex CM15 8LP.

 

  1. Information About Us
    • My Site is owned and operated by PDT Sales Consultancy of 12 Woodway, Shenfield, Brentwood, Essex CM15 8LP.
    • I am a non-VAT registered business
    • The Data Protection Officer is Paul Durrant, who can be contacted by email at info@pdtsalesconsultancy.co.uk, by telephone on 0800 862 0423, or by post on the address given above.
    • I am a member of the Institute of Consulting (affiliated with the CMI)
    • I am a member of the Institute of Sales Management
    • I am a member of the Institute of Directors
    • I am a member of the International Alliance of Holistic Therapists
  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of My Site. My Site may contain links to other websites. Please note that I have no control over how your data is collected, stored, or used by other websites and I advise you to check the privacy policies of any such websites before providing any data to them.

  1. Your Rights
    • As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
      • The right to be informed about Our collection and use of personal data;
      • The right of access to the personal data I hold about you (see section 12);
      • The right to rectification if any personal data I hold about you is inaccurate or incomplete (please contact Me using the details in section 13);
      • The right to be forgotten – i.e. the right to ask Me to delete any personal data I hold about you (I only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Me using the details in section 13);
      • The right to restrict (i.e. prevent) the processing of your personal data;
      • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
      • The right to object to Me using your personal data for particular purposes; and
      • Rights with respect to automated decision making and profiling.
    • If you have any cause for complaint about My use of your personal data, please contact Me using the details provided in section 13 and I will do My best to solve the problem for you. If I am unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
    • For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
  1. What Data Do We Collect?

Depending on your use of My Site, I may collect some or all of the following personal and non-personal data:

  • name;
  • date of birth;
  • gender;
  • business/company name
  • job title;
  • profession;
  • contact information such as email addresses and telephone numbers;
  • demographic information such as postcode, preferences, and interests;
  • financial information such as credit/debit card numbers;
  • IP address;
  • web browser type and version;
  • operating system;
  • a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.
  1. How Do We Use Your Data?
    • All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. I will comply with My obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
    • My use of your personal data will always have a lawful basis, either because it is necessary for My performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in My legitimate interests. Specifically, I may use your data for the following purposes:
      • Supplying My products and services to you (please note that I require your personal data in order to enter into a contract with you);
      • Personalising and tailoring My products and services for you;
      • Replying to emails from you;
      • Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking on the ‘unsubscribe’ link on our e-newswire or emailing me at info@pdtsalesconsultancy.co.uk with ‘unsubscribe’ in the subject matter box.
      • Market research;
    • With your permission and/or where permitted by law, I may also use your data for marketing purposes which may include contacting you by email, telephone, text message, post or social media message with information, news, and offers about My products or I will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that I fully protect your rights and comply with My obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
    • You have the right to withdraw your consent to Me using your personal data at any time, and to request that I delete it.
    • I do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following bases):
      • General and financial records (both electronic and hard copy) will be kept for a period of at seven years, for returning customers who want to place an order.
      • Trading customer records (that trade with Me beyond seven years) will be kept until the termination of the business relationship
      • Where a client/prospective client has requested to unsubscribe from future marketing activities, a record shall be kept for seven years – to avoid any future inadvertent marketing communications.
      • Research and statistical to work for adapting My products and services to future market trends. This data will be kept for a period of seven years.
  1. How and Where Do We Store Your Data?
    • I only keep your personal data for as long as I need to in order to use it as described above in section 6, and/or for as long as I have your permission to keep it.
    • Your hard copy data will only be stored in the UK.AND
    • Your electronic data will only be stored within the UK and European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).
    • Data security is very important to Me, and to protect your data I have taken suitable measures to safeguard and secure data collected through My Site.
    • Steps I take to secure and protect your data include:
      • Confirmation that My CRM Platform providers’ server is EEA based
      • My hard copy files are kept under lock and key, when not being used
      • My hard copy files (past their retention period or no longer needed) are securely shredded and disposed of using a licensed third Party who provides a secure destruction certificate and waste transfer note
      • My hardware and electronic devices are password protected, with passwords changed periodically
      • My software (including anti-virus and malware protection) are updated regularly
      • My electronic data is backed on a portable hard drive, which is kept under lock and key
      • All My relevant data security policies and procedures are reviewed and updated accordingly, at least once a year
  1. Do We Share Your Data?
    • I may sometimes contract with third parties to supply products and services to you on My behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, I will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, My obligations, and the obligations of the third party under the law.
    • I may compile statistics about the use of My Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. I may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
    • I may sometimes use third-party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, I will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:
      • Worldpay; measures include sight of GPPR compliant terms
      • PayPal; measures include sight of GDPR compliant terms
      • Amazon book-sales; measures include sight of GDPR compliant terms
      • Bank electronic payments; measures include sight of GDPR compliant terms
    • In certain circumstances, I may be legally required to share certain data held by Me, which may include your personal data, for example, where I am involved in legal proceedings, where I am complying with legal requirements, a court order, or a governmental authority.
  1. What Happens If Our Business Changes Hands?
    • I may, from time to time, expand or reduce My business and this may involve the sale and/or the transfer of control of all or part of My business. Any personal data that you have provided will, where it is relevant to any part of My business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
    • In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
  1. How Can You Control Your Data?
    • When you submit personal data via My Site, you may be given options to restrict My use of your data. In particular, I aim to give you strong controls on My use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Me which you may do by unsubscribing using the links provided in My emails and at the point of providing your details).
    • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.
  1. Your Right to Withhold Information

You may access certain areas of My Site without providing any data at all. However, to use all features and functions available on My Site you may be required to submit or allow for the collection of certain data.

  1. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Me (where such data is held). Under the GDPR, no fee is payable, and I will provide any and all information in response to your request free of charge. Please contact Me for more details at info@pdtsalesconsultancy.co.uk, or using the contact details below in section 13.

  1. Contacting Us

If you have any questions about My Site or this Privacy Policy, please contact Me by email at info@pdtsalesconsultancy.co.uk, by telephone on 0800 862 0423, or by post at 12 Woodway, Shenfield, Essex CM15 8LP. Please ensure that your query is clear, particularly if it is a request for information about the data I hold about you (as under section 12, above).

  1. Changes to Our Privacy Policy

I may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on My Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of My Site following the alterations. I recommend that you check this page regularly to keep up-to-date.